Question 1

Is calling a recovery helpline anonymous?

Accepted Answer

Yes. UK recovery helplines (AA, NA, CA, Al-Anon and others) are confidential and you don't need to give your name. They will not share your call with anyone outside the helpline.

Question 2

Are these helplines 24/7?

Accepted Answer

Some are. Samaritans, Shout, FRANK and NHS 111 are available 24 hours, and so is the AA national helpline. Many smaller fellowships have no helpline at all and are contacted through their website instead. Opening hours are shown where we know them, so check the service’s own site before relying on a specific time.

Question 3

Do I have to be sober to call?

Accepted Answer

No. Recovery helplines are for anyone struggling with addiction or supporting someone who is, including people who are currently using. They will not lecture or judge you.

Question 4

What if I'm in immediate danger?

Accepted Answer

Call 999 if you or someone else is in immediate danger. For mental health crisis support call Samaritans on 116 123. NHS 111 covers urgent (but not emergency) medical concerns.

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